Our Branch
New York, United States
Main Street XIX 339, NY, United States
Malang Indonesia
WS. Supratman II 221, Malang, Indonesia
Durban, South Africa
Clinton Street, SF 32671, Durban
Frequently ask questions
Contact our customer service team on WhatsApp and tell us your destination country, product type, quantity, weight, and shipping requirements. We will confirm the available route, shipping cost, and China warehouse address before you send your parcels.
Shipping cost is calculated based on destination country, product type, actual weight, volumetric weight, parcel size, and available shipping route. The minimum chargeable weight is 0.5 kg.
After your parcel arrives at our China warehouse, our team can check the package and provide photos or videos for your confirmation. After confirmation, we can consolidate, repack, reinforce, and prepare the shipment for dispatch.
Estimated delivery time is usually 5–13 days after dispatch. Actual delivery time may vary depending on destination country, customs processing, carrier conditions, flight availability, and local delivery service.
We do not ship firearms, firearm parts, ammunition, illegal drugs, narcotics, medicine, or items prohibited by Chinese law or destination country regulations. Some special items require route confirmation before shipping.
Yes. Please contact us on WhatsApp before sending any parcel to our warehouse. Warehouse addresses and available shipping routes may change, so customers must confirm the latest address and route with customer service first.
Yes, DDP or tax-included routes may be available for supported destinations. Availability depends on the destination country, product type, weight, volume, and current logistics conditions. Please contact WhatsApp support to confirm.
Yes. We support parcel consolidation. If you purchase from different suppliers, you can send multiple parcels to our warehouse, and we can combine them into one shipment when suitable.
Yes. We provide a tracking number and shipping updates after dispatch. Tracking update speed depends on the carrier, route provider, destination country, and local delivery company.
Customers are responsible for providing a complete and correct delivery address. If delivery fails because of incorrect or incomplete customer information, the related loss, return cost, redelivery fee, or extra shipping cost is the customer’s responsibility.
