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Shipping Policy

Effective Date: May 6, 2026

Welcome to RepDelivery. This Shipping Policy explains how our international shipping service works, including warehouse receiving, parcel confirmation, packing, payment, delivery time, tracking, customs, compensation, and cancellation rules.

By using our shipping service, you agree to this Shipping Policy.

1. Company Information

This website is operated by:

Website: https://www.repdelivery.com/
Company Name: Skyway (Guangzhou) Supply Chain Management Co., Ltd.
Address: Room 615, Building B, Shima Jinyuan Plaza, Baiyun District, Guangzhou, Guangdong Province, China
Email: [email protected]
WhatsApp: +44 7732 448253
Business Hours: Online support is available daily.

Customers must contact our customer service team on WhatsApp before sending parcels to our warehouse.

2. Our Shipping Service

RepDelivery provides international shipping and parcel forwarding services from China to worldwide destinations.

Our main services include:

Our service is mainly arranged through WhatsApp communication. Customers should confirm the product type, shipping route, warehouse address, shipping fee, and delivery details with customer service before shipping.

3. Shipping Process

Our standard shipping process is:

  1. Contact Customer Service
    Customers contact RepDelivery on WhatsApp and confirm the items they want to ship.
  2. Confirm Warehouse Address
    Our customer service team provides the correct China warehouse address.
  3. Send Goods to Our Warehouse
    Customers send their purchased goods to the confirmed warehouse address.
  4. Warehouse Receiving and Check
    After the goods arrive, our warehouse team may check the parcel condition and provide photos or videos for buyer confirmation.
  5. Packing and Consolidation
    After confirmation, we can consolidate parcels, repack goods, and reinforce packaging when needed.
  6. Confirm Shipping Fee and Payment
    The final shipping fee is confirmed based on weight, volume, destination, and available route. Customers complete payment before dispatch.
  7. Confirm Delivery Address
    Customers must confirm the final recipient name, phone number, and delivery address before shipment.
  8. Dispatch and Final Delivery
    After dispatch, we provide tracking information and arrange international shipping and final-mile delivery.

4. Shipping Countries and Regions

RepDelivery supports shipping to many worldwide destinations.

Main available regions include:

For African destinations, customers must contact our WhatsApp customer service team to confirm available routes before sending parcels.

Available shipping routes may vary depending on destination country, product type, weight, volume, customs rules, and current logistics conditions.

5. Shipping Method

Our main shipping method is:

International Air Freight

Air freight is suitable for customers who need faster international delivery from China to overseas destinations.

The available route may depend on:

6. Tax-Included Shipping

RepDelivery provides tax-included shipping routes where available.

This means the quoted route may include customs handling and tax-related logistics arrangements for eligible destinations.

However, customs policies may vary by country. Customers must confirm the available route with customer service before shipping.

Tax-included shipping does not mean that parcels will never be inspected, delayed, returned, restricted, or held by customs.

7. Shipping Fee Calculation

Shipping fees are mainly calculated based on:

The final chargeable weight may be based on actual weight or volumetric weight, depending on the route.

Minimum chargeable weight: 0.5 kg

The final shipping fee must be confirmed with customer service before dispatch.

8. Warehouse Receiving, Photos, and Videos

After parcels arrive at our warehouse, our team may provide photos or videos for buyer confirmation.

This helps customers confirm:

Photo and video confirmation does not mean that RepDelivery guarantees product authenticity, quality, brand authorization, legality, or internal product condition.

Customers should check all photos and videos carefully before confirming shipment.

9. Consolidation and Reinforced Packaging

RepDelivery supports parcel consolidation and reinforced packaging.

Customers can request:

Consolidation and repacking can help reduce unnecessary volume and improve package protection.

However, packaging reinforcement does not guarantee that goods will never be damaged, inspected, delayed, returned, or restricted during transportation.

10. Dispatch Time

After parcel confirmation, address confirmation, packing, and payment completion, we usually arrange dispatch within:

48 hours

Dispatch time may be affected by:

11. Estimated Delivery Time

Estimated delivery time is usually:

5–13 days

This is an estimated delivery time only, not a guaranteed delivery time.

Actual delivery time may vary due to:

RepDelivery does not compensate for delivery delays.

12. Tracking Information

RepDelivery provides tracking information after shipment is dispatched.

Tracking updates depend on the carrier, route provider, and destination delivery company.

In some cases, tracking may not update immediately after dispatch. Customers may contact WhatsApp customer service for assistance if tracking has not updated for an extended period.

13. Customs and Tax Rules

RepDelivery provides tax-included routes where available and confirmed.

However, customers are responsible for ensuring that their goods comply with the laws and import regulations of the destination country.

Customs inspection, clearance speed, import rules, and delivery requirements may vary by country.

Customers may need to cooperate if customs or the logistics provider requests additional information.

14. Compensation Policy

For eligible confirmed parcel loss before customs clearance, RepDelivery’s standard compensation is:

USD 6 per kg

Compensation is calculated based on the confirmed shipping weight.

Compensation may apply only when the parcel is confirmed lost by the logistics route provider before customs clearance.

15. Damage Compensation

If goods are damaged during transportation, customers should contact us as soon as possible and provide:

Damage compensation depends on the logistics provider’s confirmation, package condition, product type, and route policy.

RepDelivery may assist with the claim, but compensation is subject to verification.

16. Delays

Delivery delays are not compensated.

Estimated delivery time is for reference only. Delays may occur because of customs inspection, flight changes, carrier processing, local delivery issues, weather, peak season, or other factors outside our control.

17. Responsibility Before and After Customs Clearance

If a parcel is confirmed lost before customs clearance, RepDelivery may provide compensation according to the standard compensation rule.

After customs clearance, delivery issues are usually handled according to the destination delivery provider’s rules.

If a problem occurs after customs clearance, RepDelivery will help communicate and assist with the issue, but the final solution may depend on the local carrier and actual case details.

18. Prohibited Items

RepDelivery does not ship:

Some special items may require route confirmation before shipping. Customers must contact WhatsApp customer service before sending any special or sensitive goods.

RepDelivery reserves the right to refuse any parcel that may violate laws, airline rules, carrier rules, customs regulations, or our internal risk policy.

19. Incorrect Address Responsibility

Customers are responsible for providing the correct recipient name, phone number, country, city, postal code, and delivery address.

If delivery fails because the customer provides an incorrect or incomplete address, the customer is responsible for any loss, delay, return fee, redelivery fee, or additional cost.

Customers must confirm the delivery address carefully with customer service before dispatch.

20. Failed Delivery

If delivery fails because of an incorrect address, unreachable recipient, recipient refusal, or customer-related reason, the customer is responsible for any related cost or loss.

If delivery failure is caused by the logistics provider and not by customer information error, RepDelivery will help communicate with the logistics provider and seek a reasonable solution.

21. Cancellation and Refund

Customers may cancel the shipment before dispatch.

If the goods have not been shipped internationally, customers may request cancellation and receive a full refund of the shipping fee.

Once the goods have been dispatched, the shipment cannot be cancelled, and the shipping fee is non-refundable.

22. Contact Us

For shipping quotes, warehouse address confirmation, delivery updates, or shipping issues, please contact us:

RepDelivery
Company: Skyway (Guangzhou) Supply Chain Management Co., Ltd.
Address: Room 615, Building B, Shima Jinyuan Plaza, Baiyun District, Guangzhou, Guangdong Province, China
Email: [email protected]
WhatsApp: +44 7732 448253
Website: https://www.repdelivery.com/