Effective Date: May 6, 2026
Welcome to RepDelivery. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, place an online order, or use our parcel forwarding and international shipping services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Company Information
This website is operated by:
Company Name: Skyway (Guangzhou) Supply Chain Management Co., Ltd.
Website: https://www.repdelivery.com/
Address: Room 615, Building B, Shima Jinyuan Plaza, Baiyun District, Guangzhou, Guangdong Province, China
Email: [email protected]
WhatsApp: +44 7732 448253
RepDelivery provides international parcel forwarding and shipping support from China to worldwide destinations. For some regions, including certain African destinations, customers should contact our customer service team to confirm available routes before sending parcels.
2. Information We Collect
RepDelivery collects only the information necessary to provide shipping, warehouse, order, payment, and customer support services.
Most customer communication is handled through WhatsApp. When you contact us or place an order, we may collect the following information:
- Name or contact name
- WhatsApp number
- Email address, if provided
- Destination country
- Delivery address
- Parcel details
- Product type and quantity
- Shipping requirements
- Order details
- Payment confirmation records
- Tracking information
- Customer service messages
- Package photos or videos when warehouse confirmation is required
We do not intentionally collect unnecessary personal information.
3. Online Orders
If you place an order through our website, we may collect the information needed to process your order, calculate shipping fees, arrange warehouse handling, confirm payment, and provide tracking updates.
This may include your contact details, shipping address, order information, and payment confirmation details.
4. Payment Information
RepDelivery supports several payment methods, which may include Stripe, credit card, WeChat Pay, Alipay, USDT, Western Union, and bank transfer.
For credit card payments, payment processing is handled by third-party payment providers such as Stripe. We do not store full credit card numbers or complete card details on our own systems.
Payment providers may collect and process payment data according to their own privacy policies and security standards.
5. How We Use Your Information
We may use customer information to:
- Reply to customer inquiries
- Confirm shipping costs
- Provide warehouse address details
- Receive and identify parcels
- Take package photos or videos for confirmation
- Arrange parcel consolidation and repacking
- Process orders and payment confirmation
- Arrange international shipping
- Provide tracking updates
- Handle delivery issues
- Improve customer service
- Prevent fraud, abuse, or misuse of our services
- Comply with legal, tax, customs, or logistics requirements where applicable
We do not sell customer personal information.
6. WhatsApp Communication
WhatsApp is one of our main customer service channels.
When you contact us on WhatsApp, your messages, contact details, files, photos, videos, and communication records may be processed through WhatsApp’s platform.
Customers should avoid sending unnecessary sensitive personal information through WhatsApp.
7. Cookies
Our website may use cookies and similar technologies to improve website functionality, page loading, security, user experience, and basic website operation.
Cookies may help us:
- Keep the website working properly
- Improve website performance
- Remember certain user preferences
- Protect the website from spam or abuse
- Support checkout or order functions
You can control or disable cookies through your browser settings. However, disabling cookies may affect some website functions.
8. Analytics Tools
RepDelivery currently does not use Google Analytics or similar third-party analytics tools.
If analytics tools are added in the future, this Privacy Policy may be updated to explain how those tools collect and process data.
9. Marketing Messages
RepDelivery does not use customer information for general marketing messages without permission.
We mainly use customer contact information for service-related communication, such as shipping quotes, warehouse address confirmation, parcel updates, payment confirmation, tracking updates, and customer support.
10. Sharing Information with Third Parties
We may share necessary information with logistics-related third parties only when required to provide our services.
These third parties may include:
- Shipping carriers
- Freight forwarders
- Warehouse service providers
- Destination delivery providers
- Customs or logistics service providers where required
- Payment processors
- Website hosting or technical service providers
We only share information that is reasonably necessary for shipping, payment, delivery, support, or legal compliance.
11. International Shipping and Data Transfer
Because RepDelivery provides global shipping services, customer information may be processed or shared across different countries or regions when necessary for international delivery.
For example, recipient names, addresses, phone numbers, parcel details, and tracking information may be shared with logistics providers involved in the shipment.
By using our services, you understand that international shipping may require cross-border processing of shipping-related information.
12. Data Retention
We keep customer information only for as long as necessary for service, logistics, payment, accounting, legal, security, fraud prevention, dispute resolution, and customer support purposes.
Retention periods may vary depending on:
- Order status
- Shipping route
- Payment method
- Delivery issue
- Legal or accounting requirements
- Customer service records
- Dispute or claim handling
When information is no longer needed, we may delete, anonymize, or securely retain it according to our business and legal requirements.
13. Data Security
We take reasonable steps to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission, website system, payment method, or communication platform can be guaranteed to be completely secure.
Customers are responsible for keeping their own account, payment, and communication information safe.
14. Customer Rights
Depending on your location and applicable law, you may have the right to request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of certain processing
- A copy of information you provided
- Withdrawal of consent where applicable
To make a privacy-related request, please contact us using the contact details below.
We may need to keep certain information when required for legal, accounting, logistics, fraud prevention, dispute resolution, or service record purposes.
15. Children’s Privacy
Our services are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
16. Third-Party Links
Our website may contain links to third-party websites, payment providers, shipping carriers, or communication platforms.
We are not responsible for the privacy practices, content, or security of third-party websites or services. Customers should review the privacy policies of any third-party services they use.
17. Changes to This Privacy Policy
RepDelivery may update this Privacy Policy from time to time.
When we update this page, we may revise the effective date at the top. Continued use of our website or services after changes are posted means that you accept the updated Privacy Policy.
18. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
RepDelivery
Company: Skyway (Guangzhou) Supply Chain Management Co., Ltd.
Address: Room 615, Building B, Shima Jinyuan Plaza, Baiyun District, Guangzhou, Guangdong Province, China
Email: [email protected]
WhatsApp: +44 7732 448253
Website: https://www.repdelivery.com/