FAQ's
Find answers about RepDelivery shipping, warehouse receiving, DDP air freight, parcel consolidation, tracking, compensation, and delivery support.
Common Shipping Questions
Contact our WhatsApp customer service team and tell us your destination country, product type, quantity, estimated weight, package size, and shipping requirements. We will confirm the available route, estimated shipping cost, and China warehouse address before you send your parcels.
Our WhatsApp customer service team usually replies within one hour. Response time may vary during peak hours, holidays, or when route confirmation requires extra checking.
Yes. Photo and video confirmation is free. After your parcel arrives at our warehouse, we can provide photos or videos so you can confirm the visible package condition before shipment.
Yes. RepDelivery provides DDP or tax-included shipping routes where available. DDP routes may include international freight, customs handling, import duty, VAT or tax-related support, and final-mile delivery. Please contact WhatsApp support to confirm the available route before shipping.
RepDelivery supports shipping to many worldwide destinations, including the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, the Middle East, Asia, selected African destinations, and South America. Around 90% of destinations may be serviceable, but customers should contact WhatsApp support to confirm before shipping.
Estimated delivery time is usually 5–13 days after dispatch. Actual delivery time may vary depending on the destination country, customs processing, flight availability, carrier conditions, local delivery service, peak season, and public holidays.
If tracking does not update for an extended period, please contact our WhatsApp customer service team. We will help check the status with the logistics route provider or carrier.
RepDelivery does not ship firearms, firearm parts, ammunition, illegal drugs, narcotics, medicine, pharmaceutical products, items prohibited by Chinese law, or items prohibited by the destination country, customs, airline, or carrier rules.
Yes. RepDelivery supports parcel consolidation. If you purchase from different suppliers, you can send multiple parcels to our China warehouse, and we can combine them into one shipment when suitable.
Yes. Insurance or additional coverage may be available depending on the route, product type, declared value, and destination country. Please contact WhatsApp customer service to confirm the available plan before shipping.
If goods are damaged during transportation, please contact us as soon as possible and provide clear photos, tracking information, delivery proof, and unboxing photos or videos if available. Damage compensation depends on the logistics provider’s confirmation, package condition, product type, and route policy.
Customers are responsible for providing a complete and correct delivery address. If delivery fails because of incorrect or incomplete customer information, the customer is responsible for related loss, return cost, redelivery fee, or additional shipping cost.
If delivery fails because of an incorrect address, unreachable recipient, recipient refusal, or customer-related reason, the customer is responsible for related costs or losses. If the issue is caused by the logistics provider, RepDelivery will help communicate and seek a reasonable solution.
Yes. Please contact us on WhatsApp before sending any parcel to our China warehouse. Warehouse addresses and available shipping routes may change, so customers must confirm the latest address, product requirements, and route details with customer service first.
After your parcel arrives at our China warehouse, our team can check the package and provide photos or videos for your confirmation. After confirmation, we can consolidate parcels, reinforce packaging, confirm the final shipping fee, and arrange international dispatch.
RepDelivery provides 3 days of free warehouse storage after parcel arrival. If the parcel is not shipped or confirmed within the free storage period, please contact WhatsApp customer service to confirm the next step.
No. DDP or tax-included shipping helps simplify customs and tax handling where available, but customs inspection, delays, policy changes, restricted goods issues, or additional checks may still happen depending on the destination country and product type.
Yes. Africa and Middle East routes may be available, but customers should contact WhatsApp customer service to confirm the current route, shipping cost, estimated delivery time, product requirements, and tracking availability.
Yes. RepDelivery provides a tracking number and shipping updates after dispatch. Tracking update speed depends on the carrier, route provider, destination country, customs status, and local delivery company.
RepDelivery can ship many product categories except prohibited items. Supported goods may include watches, bags, shoes, apparel, fragrances, cosmetics, electronics, battery products where routes allow, food products, powders, branded goods, high-value parcels, fragile items, magnetic products, personal goods, and commercial parcels.
Yes. Items such as batteries, lithium battery products, electronic cigarettes, perfumes, liquids, powders, food products, cosmetics, supplements, branded goods, high-value parcels, fragile goods, and magnetic products may require route confirmation before shipping.
Yes. Reinforced packaging is free. Customers only need to pay one shipping bill based on the confirmed route, weight, volume, and destination.
For eligible confirmed parcel loss before customs clearance, the standard compensation is USD 6 per kg. Compensation is subject to confirmation by the logistics route provider and does not apply to prohibited items, false declaration, incorrect address, customs seizure, or customer-related issues.
Delivery delays are generally not compensated. Estimated delivery time is for reference only and may be affected by customs inspection, carrier processing, flight changes, weather, peak season, public holidays, or local delivery conditions.
Customers may cancel the shipment before international dispatch. If the goods have not been shipped, the shipping fee can be refunded in full. Once the shipment has been dispatched, it cannot be cancelled and the shipping fee is non-refundable.
RepDelivery is operated by Skyway (Guangzhou) Supply Chain Management Co., Ltd. Our office address is Room 615, Building B, Shima Jinyuan Plaza, Baiyun District, Guangzhou, Guangdong Province, China.
Shipping Cost & Payment
Shipping cost is calculated based on actual weight, volumetric weight, destination country, product type, parcel size, and selected shipping route. The minimum chargeable weight is 0.5 kg.
RepDelivery may accept Stripe, credit card, WeChat Pay, Alipay, USDT, Western Union, and bank transfer. Available payment methods may vary depending on the order, country, route, and current payment availability.
After your parcel arrives at our warehouse and the package is checked, we will confirm the final shipping fee based on the actual weight, volume, destination, and route. Customers pay the shipping fee before international dispatch.
No. Credit card payments are processed by third-party payment providers such as Stripe. RepDelivery does not store full credit card numbers or complete card details on our own website.
Still Have Questions?
Contact RepDelivery on WhatsApp to confirm your shipping route, warehouse address, product type, shipping cost, DDP options, and delivery details before sending parcels to our China warehouse.
