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Prohibited and Restricted Items

Effective Date: May 6, 2026

This Prohibited and Restricted Items Policy explains what items RepDelivery does not accept, what items require confirmation before shipping, and what responsibilities customers have before sending parcels to our China warehouse.

By using RepDelivery’s shipping service, you agree to follow this policy.

1. Company Information

This website is operated by:

Website: https://www.repdelivery.com/
Company Name: Skyway (Guangzhou) Supply Chain Management Co., Ltd.
Address: Room 615, Building B, Shima Jinyuan Plaza, Baiyun District, Guangzhou, Guangdong Province, China
Email: [email protected]
WhatsApp: +44 7732 448253
Business Hours: Online support is available daily.

Customers must contact our WhatsApp customer service team before sending any parcel to our warehouse.

2. General Rule

RepDelivery provides international parcel forwarding and air freight services from China to worldwide destinations.

Before sending any parcel, customers must confirm the product type, destination country, shipping route, and warehouse address with our WhatsApp customer service team.

Some goods can be shipped only through specific routes. Shipping availability may vary depending on:

RepDelivery reserves the right to refuse any parcel that may violate laws, customs rules, airline rules, carrier rules, or our internal risk policy.

3. Absolutely Prohibited Items

RepDelivery does not accept the following items:

Customers must not send prohibited items to our warehouse.

If prohibited items are found, RepDelivery may refuse service, return the parcel to the original sender, or handle the parcel according to applicable laws and warehouse rules.

4. Restricted Items That Require Confirmation

The following items may be accepted only after route confirmation with our WhatsApp customer service team:

These items may require special routes, special packaging, or special handling.

Customers must contact RepDelivery before sending restricted items. Do not send restricted goods without confirmation.

5. Items We Do Not Accept

RepDelivery does not accept medicine or pharmaceutical products.

Customers should not send prescription medicine, controlled medicine, medical drugs, or similar pharmaceutical items to our warehouse.

If such items are found, RepDelivery may refuse service and return the parcel to the original sender at the customer’s cost.

6. Battery and Lithium Battery Products

Battery products and small-capacity lithium battery products may be accepted on selected routes.

However, battery products must be confirmed before shipping because they may be subject to airline safety requirements, packaging requirements, and destination restrictions.

Customers must clearly inform our customer service team if a parcel contains:

Failure to disclose battery information may cause delays, return, refusal, customs issues, or shipment cancellation.

7. Liquids, Perfumes, Powders, Food, and Cosmetics

RepDelivery may accept liquids, perfumes, powders, food products, cosmetics, and health supplements through suitable routes where available.

These goods must be confirmed with customer service before shipping.

Depending on the product and destination country, these items may require:

RepDelivery does not guarantee that every liquid, powder, food, cosmetic, or supplement product can be shipped to every country.

8. Branded Goods and High-Value Goods

RepDelivery may provide shipping support for branded goods and high-value goods, including watches, bags, shoes, apparel, fragrances, accessories, and personal parcels.

However, RepDelivery is a logistics and forwarding service provider only.

We do not manufacture, sell, authenticate, verify, or guarantee:

Customers are fully responsible for ensuring that their goods comply with the laws, customs rules, intellectual property rules, and import regulations of the destination country.

9. Destination Country Restrictions

RepDelivery can ship to many worldwide destinations. Around 90% of destinations may be serviceable depending on route availability.

However, not every country, product type, or parcel can be shipped through the same route.

Europe, United States, Australia

Routes to Europe, the United States, and Australia are generally available, subject to product type, parcel size, weight, and current logistics conditions.

Middle East

Middle East routes may be available, but customers should contact WhatsApp customer service to confirm the current route before shipping.

Africa

Africa routes must be confirmed with WhatsApp customer service before sending parcels to our warehouse.

Available routes may change due to customs rules, airline requirements, logistics conditions, or local delivery limitations.

10. Customer Disclosure Responsibility

Customers must truthfully and clearly tell RepDelivery what they want to ship.

Customers should provide product details before shipping, including:

Customers may provide product photos if available. Product photos are helpful but not always required.

If customers hide, misdescribe, or falsely declare the product type, all resulting losses, delays, penalties, returns, customs issues, seizures, storage fees, and other responsibilities shall be borne by the customer.

11. If Prohibited Items Are Found at the Warehouse

If our warehouse finds prohibited items, RepDelivery may refuse shipment and return the parcel to the original sender.

In this case:

Customers should always confirm with WhatsApp customer service before sending any uncertain item.

12. Customs Detention, Seizure, and Compensation

If a parcel is detained, seized, lost, delayed, returned, or destroyed because of prohibited items, restricted items, false declaration, hidden product information, or destination country restrictions, RepDelivery is not responsible for the resulting loss.

For eligible cases confirmed by the logistics provider, compensation may be handled according to standard logistics practice.

The standard compensation amount is:

USD 6 per kg

Compensation is subject to verification by the logistics route provider and does not apply to cases caused by customer concealment, prohibited goods, false declaration, incorrect information, customs violations, or destination country restrictions.

13. Delays Caused by Restricted Items

If restricted items cause delays, RepDelivery will help communicate with the logistics provider and seek a reasonable solution.

Delay cases may be handled by negotiation depending on:

RepDelivery does not automatically compensate for delays caused by restricted items.

14. Customer Responsibility for Import Rules

Customers are responsible for checking whether their goods can be imported into the destination country.

Customers should understand that different countries may have different rules for:

RepDelivery may provide shipping suggestions, but final responsibility for legal import compliance belongs to the customer.

15. Service Refusal

RepDelivery reserves the right to refuse any parcel if we believe the shipment may create legal, customs, safety, carrier, airline, payment, or logistics risk.

We may refuse service if:

16. Contact Us Before Shipping

If you are unsure whether your product can be shipped, please contact our customer service team before sending it to our warehouse.

WhatsApp: +44 7732 448253
Email: [email protected]
Website: https://www.repdelivery.com/