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Terms of Services

Effective Date: [May 6, 206]

Welcome to RepDelivery. These Terms of Service govern your use of our website, services, warehouse receiving, parcel forwarding, consolidation, repacking, international shipping, and related customer support services.

By using our website or placing a shipping request with us, you agree to these Terms of Service. Please read them carefully before using our services.

1. Company Information

This website is operated by:

Company Name: Skyway (Guangzhou) Supply Chain Management Co., Ltd.
Website: https://www.repdelivery.com/
Address: Room 615, Building B, Shima Jinyuan Plaza, Baiyun District, Guangzhou, Guangdong Province, China
Chinese Address: 中国广东省广州市白云区石马金塬广场B栋615号
Email: [email protected]
WhatsApp: +44 7732 448253
Business Hours: Online support is available daily.

Customers should contact our customer service team on WhatsApp before sending parcels to our warehouse. Warehouse address details and shipping arrangements must be confirmed with customer service before use.

2. Our Services

RepDelivery provides international parcel forwarding and shipping support from China to worldwide destinations.

Our services may include:

RepDelivery is a logistics and forwarding service provider only. We do not manufacture, sell, authenticate, inspect for originality, or guarantee the quality, legality, brand authorization, or authenticity of any goods purchased by customers.

3. Customer Responsibilities

Customers are responsible for ensuring that all goods sent to RepDelivery comply with the laws and regulations of the origin country, transit countries, and destination country.

Customers must provide accurate and complete information, including:

Customers are responsible for the accuracy of all information provided. RepDelivery is not responsible for delays, losses, seizures, returns, penalties, or additional charges caused by incorrect, incomplete, false, or misleading information.

4. Warehouse Receiving and Confirmation

Before sending goods to our China warehouse, customers must contact our customer service team on WhatsApp to confirm the warehouse address and shipping requirements.

After parcels arrive at our warehouse, we may provide photo or video confirmation when required. This confirmation is intended to help customers verify basic parcel arrival and visible package condition before consolidation or dispatch.

Warehouse confirmation does not mean that RepDelivery has authenticated the goods, verified brand authorization, checked product legality, or guaranteed product quality.

5. Parcel Consolidation and Repacking

Customers may request parcel consolidation when multiple parcels arrive at our warehouse.

Our warehouse may combine parcels, remove unnecessary outer packaging, reinforce packaging, or repack items to improve shipping efficiency and package protection.

However, repacking does not guarantee that goods will not be inspected, delayed, damaged, returned, seized, or restricted by customs, carriers, airlines, or destination authorities.

6. Shipping Fees and Payment

Shipping fees are calculated based on factors such as:

Customers must confirm the shipping invoice with RepDelivery customer service before dispatch.

Accepted payment methods may include:

Payment methods may vary by country, order type, risk review, and current payment availability. RepDelivery reserves the right to request a different payment method or refuse service when necessary.

7. DDP / Tax-Included Shipping

RepDelivery may provide tax-included or DDP-style shipping routes for selected destinations and eligible parcels.

“Tax-included” or “DDP” means that the quoted shipping route may include certain customs clearance and tax handling services arranged by the logistics route provider where available.

However, customs policies vary by country. DDP or tax-included service does not guarantee that a parcel will never be inspected, delayed, returned, taxed, restricted, or seized.

Additional fees may apply if:

8. Restricted and Prohibited Items

RepDelivery does not accept firearms, firearm parts, ammunition, illegal drugs, narcotics, or products prohibited by applicable law.

In addition, certain products may require special review, special packaging, route approval, or may be refused depending on the destination country and shipping conditions. These may include, but are not limited to:

Air transportation has strict rules for dangerous goods. IATA states that dangerous goods can only be transported by air if properly prepared under applicable requirements, unless they are specifically excepted. Lithium batteries, perfumes, and similar products may be subject to restrictions depending on quantity, packaging, and transport rules.

RepDelivery reserves the right to refuse, return, hold, or cancel any shipment that we believe may violate law, carrier rules, customs requirements, airline regulations, safety rules, or our internal risk policy.

9. Branded Goods and High-Value Items

Customers may request shipping support for fashion goods, watches, bags, shoes, fragrances, apparel, accessories, and other personal parcels.

RepDelivery is not responsible for verifying whether any item is genuine, authorized, licensed, trademark-compliant, or legally permitted for import into the destination country.

Customers are fully responsible for ensuring that their goods do not violate intellectual property laws, trademark laws, customs laws, import restrictions, or any other applicable rules.

If goods are detained, seized, destroyed, returned, delayed, or penalized due to brand authorization, customs inspection, intellectual property concerns, false declaration, or destination restrictions, RepDelivery shall not be responsible unless otherwise confirmed in writing by the logistics route provider.

10. Customs, Duties, and Import Regulations

Customs clearance, import taxes, duties, inspections, import restrictions, and related requirements may vary by destination country.

Customers are responsible for understanding and complying with the import laws of their destination country. Customs authorities are responsible for administering customs law and collecting duties and taxes according to applicable rules.

RepDelivery may provide route guidance and shipping suggestions, but we cannot guarantee customs clearance results, inspection outcomes, delivery time, or customs decisions.

11. Delivery Time and Tracking

Estimated delivery times are for reference only. Actual delivery time may be affected by:

RepDelivery may provide tracking information after dispatch where available. Tracking updates depend on the carrier and route provider.

RepDelivery is not responsible for delays caused by customs, airlines, carriers, destination delivery companies, incorrect addresses, recipient unavailability, force majeure, or regulatory actions.

12. Compensation Policy

Unless otherwise agreed in writing, the standard compensation limit for eligible confirmed loss is:

USD 6 per kilogram

Compensation is calculated based on the chargeable weight confirmed by the shipping route provider.

Compensation may apply only when a parcel is confirmed lost by the logistics route provider before destination customs clearance and the loss is not caused by the customer, prohibited items, restricted goods, false declaration, customs action, incorrect information, or violation of these Terms.

After customs clearance or after handover to the destination delivery stage, risk may transfer to the customer or destination carrier depending on the route. Loss, delay, return, address error, failed delivery, recipient refusal, customs inspection, customs seizure, unpaid tax, or regulatory action after clearance shall generally be the customer’s responsibility.

RepDelivery does not compensate for:

Customers may request additional insurance or higher-value coverage if available. Such coverage must be confirmed and paid before dispatch.

13. Refund and Cancellation Policy

Before dispatch, customers may contact RepDelivery to request cancellation or modification. If the parcel has already been packed, consolidated, processed, or handed over to a carrier, additional handling fees may apply.

Once a shipment has been dispatched, shipping fees are generally non-refundable.

If a parcel is stopped, delayed, returned, lost, or seized due to prohibited items, restricted items, customs issues, false declaration, incorrect customer information, intellectual property issues, or destination country regulations, shipping fees are not refundable unless otherwise confirmed by the route provider.

14. Storage and Unclaimed Parcels

Customers should contact RepDelivery promptly after their parcels arrive at our warehouse.

If a customer does not provide shipping instructions, does not pay shipping fees, or does not respond for an extended period, the parcel may be treated as unclaimed.

RepDelivery reserves the right to charge storage fees, suspend service, or dispose of unclaimed parcels after reasonable notice.

The specific free storage period and storage fee may be confirmed with customer service.

15. Customer Communication

WhatsApp is the main communication channel for shipping quotes, warehouse address confirmation, parcel confirmation, and shipping updates.

Customers should keep communication records, payment records, product details, and shipping confirmation messages.

RepDelivery is not responsible for problems caused by customers sending parcels to an unconfirmed address, using outdated warehouse information, or failing to confirm details before shipment.

16. Service Refusal and Account Suspension

RepDelivery reserves the right to refuse service, cancel a shipment, hold a parcel, or suspend service if:

17. Limitation of Liability

To the maximum extent permitted by law, RepDelivery shall not be liable for indirect, incidental, special, consequential, punitive, or business losses, including loss of profit, loss of resale opportunity, loss of market value, customs penalties, business interruption, or reputational damage.

RepDelivery’s maximum liability for eligible confirmed loss shall not exceed the compensation limit stated in these Terms, unless a separate written agreement or additional insurance coverage applies.

18. Force Majeure

RepDelivery shall not be responsible for failure or delay caused by events beyond our reasonable control, including but not limited to:

19. Changes to These Terms

RepDelivery may update these Terms of Service from time to time. Updated terms will be posted on this page. Continued use of our website or services after changes are posted means that you accept the updated Terms.

20. Contact Information

For questions about these Terms of Service, shipping quotes, warehouse address confirmation, or parcel forwarding, please contact us:

RepDelivery
Company: Skyway (Guangzhou) Supply Chain Management Co., Ltd.
Address: Room 615, Building B, Shima Jinyuan Plaza, Baiyun District, Guangzhou, Guangdong Province, China
Email: [email protected]
WhatsApp: +44 7732 448253
Website: https://www.repdelivery.com/